Kcom implements world’s first Cisco emergency services contact centre

London, 27 June 2012: Kcom, the leading managed communication services provider, has completed the world’s first ever implementation of an authorised emergency services contact centre based on Cisco Unified Contact Centre Enterprise (UCCE) technology. The implementation, for Dyfed Powys Police, is the result of Kcom working with Cisco over a three year period, to bring its contact centre solution to the emergency services market. Dyfed Powys Police serves a population of 490,000 people and received over 35,000 calls in 2011.

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